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  • JS Support Ticket Pro for WP
  • JS Support Ticket Pro for WP

    Version: 2.0.3 Last update: 19-Jun-2017 Created date: 04-Oct-2014 wordpress

    Word Press most easiest help desk plugin.

    JS Support Ticket Pro for WP

    choose your plan

    Pick the plan thats best for you.
    basic $59 12 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    standard $99 24 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now
    professional $149 60 months access to downloads
    DomainSupport
    High priority support tickets at joomsky.com
    Buy now

     

    responsive

    Time Tracking

    Time-trackers in JS Support Ticket let you log the time you spend on a ticket, internal notes. With in-built Start/Stop/Pause timers, JS Support Ticket lets you focus on your work, while it silently keeps track of the time you spend on each task or ticket.
    ticket timer

    Staff Management

    Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.
    ticket staffmember

    Internal Note

    Often, you need to discuss about a ticket with other agents, share progress internally, or log your updates for future reference. JS Support Ticket lets you add internal (private) notes to a ticket that are only visible to agents logged in to your support portal.
    ticket internalnote
    ticket easytouse

    Visitor can add ticket

    Js support ticket offers to create unlimited tickets from front end and admin side. Admin can limit user ticket on email base.
    ticket downloads

    Downloads

    Do you want to offer free downloads to your users, you can easily add downloads files with JS Support Tcket.
    ticket feedback

    Satisfaction Report

    Js support Ticket offering a very useful feature Satisfaction reports for its users. User can measure customer satisfaction and the most effective way to do is to communicate with customers directly and effectively using feedback surveys. So, to help the business kickstart customer satisfaction.
    ticket reportdepartment

    Report by Department

    The departments report provides information on the numbers of tickets that are open, closed, pending, in progress and overdue for a selected department. The department report can be generated for all departments or for a single department. Reports can be exported to CSV formats.

    Themes

    JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.
    ticket themes

    Knowledge Base

    Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your help desk. Narrow your search using keywords and topics.
    ticket kb

    Custom Fields

    Custom fields are required in scenarios, where additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date and text area.
    ticket userfields
    ticket add ticket

    Create Ticket (User/Visitor)

    Js Support Ticket offer its users to open a ticket or reply to a ticket without signing or logging in. Visitor can also open the ticket and reply for his ticket. There is no limitation on creating tickets. User can create unlimited tickets but admin has right to limit user to open maximum ticket on email base.
    department permissions

    Permissions (ACL)

    Js Support Ticket administrators can implement collection-level access control through user-defined roles. By creating a role with privileges that are scoped to a specific collection in a particular database, administrators can provision users with roles that grant privileges on a collection level.
    ticket rtl

    RTL

    Several languages have both Arabic RTL and Non Arabic LTR writing system.JS support ticket also supports RTL (Right to Left) for languages. JS support ticket is auto adjustable for RTL or LTR without any convenience.
    banned emai

    Ban Email/User

    Js support ticket offers and gives right to admin and staff to ban any user with few clicks. Ban user won't be able to open new ticket in the system. Admin or staff can also unban the user if they want to entertain him.

    Announcements

    User wants to share something publicly, Js Support Ticket gives another feature of announcement. Admin and staff member can create announcement and share it publicly.
    ticket announcements

    Activity Log

    Activity logs let you see events or actions that have been taken, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status etc.
    ticket activity log

    Assign and Transfer

    Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.
    ticket assignticket
    acl

    Auto Responders

    Autoresponder is the term used for acknowledgement and email dispatched when a new ticket is created in help desk. User can configure it, and also modify the content as well as layout. Email notification is send to the admin and user on certain actions i.e Reply ticket, Edit ticket, Close ticket and etc.
    ticket ticketviaemail

    Report by Staff Members

    Staff members report provides information on the numbers of tickets that are open, closed, pending, assigned, in progress and overdue for a selected staff member. The staff member report can be generated for all staff members or for a single member. Reports can be exported to CSV formats.
    ticket easytouse

    Easy To Use

    A lot of thought has gone in JS Support Ticket interface make it easy to use. Js Support Ticket system build on the basis on latest style, so users will feel familiar with the way it works. This new, easy to use interface places great emphasis on guiding the user through the entire process.
    export

    Export Tickets

    Users can export data to CSV whenever they want to create custom reports. User can also have access to range of filters that make it easier to decide which parameters is to export. Once user has exported the parameters of his choice, he can use them to create as many reports as he want.

     

    Features Free Version Pro Version
    Easy to Use tick image tick image
    Responsive tick image tick image
    Unlimited Tickets tick image tick image
    Notifications & Auto Response tick image tick image
    User Fields tick image tick image
    Departments tick image tick image
    Shortcodes tick image tick image
    Email Templates tick image tick image
    Priority tick image tick image
    Attachments tick image tick image
    Customizable tick image tick image
    Search Engine Friendly URLs tick image tick image
    Multi-Language Supports tick image tick image
    Theme - tick image
    Field Ordering - tick image
    Internal Mail - tick image
    Access Control Level - tick image
    Staff Management - tick image
    Help Topic - tick image
    Knowledge Base - tick image
    Downloads - tick image
    Announcements - tick image
    FAQ - tick image
    Ban Email/User - tick image
    Ticket Overdue - tick image
    Visitor can Open Ticket - tick image
    Lock Ticket - tick image
    Internal Note - tick image
    Staff Transfer - tick image
    Department Transfer - tick image
    Activity Log - tick image
    Premade Message - tick image
    Open Ticket via Email - tick image
    Short Codes
    JS Support Ticket Control Panel [jssupportticket] Show JS Support Ticket main control panel
    My Tickets [jssupportticket_mytickets] My Tickets layout for both staff and user
    Add Tickets [jssupportticket_addtickets] Add new ticket form for both staff and user
    Knowledge Base [jssupportticket_knowledgebase] Show knowledge base main layout
    Latest Knowledge Base [jssupportticket_knowledgebase_latest] List latest knowledge base
    Popular Knowledge Base [jssupportticket_knowledgebase_popular] List popular knowledge base
    FAQ's [jssupportticket_faqs] Show FAQ's main layout
    Latest FAQ's [jssupportticket_faqs_latest] List latest FAQ's
    Popular FAQ's [jssupportticket_faqs_popular] List popular FAQ's
    Downloads [jssupportticket_downloads] Show downloads main layout
    Latest Downloads [jssupportticket_downloads_latest] Show latest downloads
    Popular Downloads [jssupportticket_downloads_popular] Show popular downloads
    Announcements [jssupportticket_announcements] Show announcements main layout
    Latest Announcements [jssupportticket_announcements_latest] List latest announcements
    Popular Announcements [jssupportticket_announcements_popular] List popular announcements
    Widget's
    My Tickets
    My Ticket widget show latest tickets. If staff login, it show staff latest tickets. If user login, this widget show user tickets.
    Mail Notifications
    This widget show mail notification to staff. This widget only for staff memebers.

    Version 2.0.3

    • PHP 7.0.1 support
    • Admin ticket detail css problem fix
    • Left menu for admin

    Version 2.0.2

    • Add custom fields in email templates
    • Add depertment field in email templates
    • Add priority field in email templates

    Version 2.0.1

    • Add customer satisfaction report
    • Add timer for staff members
    • Export tickets
    • Add user register page

    Version 2.0.0

    • Update permalinks

    Version 1.1.9

    • Improve SEO
    • Custom fields bug fixed
    • Searching & sorting bug fixed

    Version 1.1.8

    • Export for report data
    • Basic reports for staff member
    • Admin/staff member can add attachment with internal note
    • Improve admin control panel
    • Upload files via WP standard
    • Bug fixed

    Version 1.1.7

    • Add ticket id option
    • Email to department email on new ticket
    • Separate phone ext.
    • Print ticket
    • Encrypt email link
    • Add translation tool

    Version 1.1.6

    • Tickets fields bug fix

    Version 1.1.5

    • New powerful user fields
    • Login page
    • Add new search options
    • Department email address received email on new ticket creation

    Version 1.1.4

    • Add multi-sites support
    • Improve ticket via email feature

    Version 1.1.3

    • Add avatar for user
    • Change attachment directory structure
    • Fix 404 error

    Version 1.1.2

    • Security fix of file upload

    Version 1.1.1

    • Security fix
    • RTL, now support RTL langauges
    • Hide ticket attachment directory

    Version 1.1.0

    • Add support icon

    Version 1.0.9

    • Improve user search
    • Improve ticket via email

    Version 1.0.8

    • Add slug for JS Support Ticket to avoid conflict with other pages and posts
    • Shortcodes available for homepage
    • Reply bug fix

    Version 1.0.7

    • Add German translation
    • Implement WordPress time zone

    Version 1.0.6

    • Add field ordering, now admin change ticket field ordering
    • Ticket form auto refill on error
    • Improve user selection popup
    • Improve user selection popup

    Version 1.0.5

    • Staff / admin can create ticket on behalf of any user
    • User redirect to JS Support Ticket control panel after login [configurable]
    • Add count in my tickets tabs i.e Open (15) Answered (25)
    • Background color for short codes
    • Add reports
        • Statistics
          • Overall
          • By departments
          • By priorities
          • By status & priorities
          • By channel
          • By staff members
    • Report by staff members
    • Report by user

    Version 1.0.4

    • Published / unpublished fields
    • Bug fixed

    Version 1.0.3

    • Release pro version

    The minimum requirements to run JS Support Ticket Pro are:

    • CURL
    • Word Press 3.5 or later
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 9, Firefox, Chrome ...
    • Full width one column

    We recommend:

    • CURL
    • Word Press 4.1 or later
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9, latest firefox, latest chrome ...
    • Full width one column