JS Support Ticket Free - Joomla
Support
We offer support system for our product. Get our support through email or submit a ticket. Ask anything about your query, our support team can help you find answers. Craete a Ticket
Get Translation
We offer multiples language support system for our products. Get your desire language file against your selected products to translate the product with your region language.Get Translate
Documentation
We offer well and extensively documented product that helps you to access our products from basic to advance level. Each and every action described very well with images.View Documentation
Responsive, RTL & Multi Language
Supported RTL Languages, JS Support Ticket can help your site easily to be translate into English, French, Spanish and Arabic etc.
Ticket Listing
JS Support Ticket comes with beautifully designed layout for ticket listing including powerful search and sorting.
Ticket Options
JS Support Ticket offers multiple options for single layout like Open Tickets, Close Tickets, Answered Tickets and All Tickets
Powerful Search
JS Support Ticket also brings powerful search with various filter like Ticket ID. Ticket Title, Ticket Priority, Start and End Date and etc.
Sorting Options
JS Support Ticket brings sorting option to sort ticket list with By Priority, By Title, By Date and etc.
Ticket List
Beautifully listing the ticket with all the required information.
Add Tickets
JS Support Ticket offers user to create unlimited tickets.
User Can Add Ticket
User can add single ticket or multiple tickets.
Attachments
JS Support Ticket allows user to attach relevant files,pictures and pdf. Limit of attach files is control by admin.
Multiple Ticket Options
JS Support Ticket offers multiple actions on single ticket like Close Ticket, Print Ticket and etc.
Admin Configurations
JS Support Ticket comes with more than 250+ powerful admin configurations associated with JS Support Ticket.
Fields Manager
JS Support Ticket offers Multiple custom fields such as Check box, Text, input, Radio button, Text area, Drop down etc.
Email Options
JS Support Ticket brings editable and customizable different types of email templates.
Priorities
JS Support Ticket offers custom priorities. User can add multiple priorities with different colors to list in add ticket form.
Reports
Reports are essentials. JS Support Ticket offers multiple reports for Departments, Tickets and overall reports.
Departments
JS Support Ticket allows user to create multiple departments as per need.
Features Compare
Lets comparison of all the extensive features between free and pro version of JS Support Ticket
| Title | Free Version | Pro Version |
|---|---|---|
| Easy to Use |  |
|
| RTL and Responsive | |
|
| Unlimited Tickets | |
|
| Notifications & Auto Response | |
|
| Custom Fields | |
|
| Departments | |
|
| Short codes | |
|
| Email Templates and Email Options | |
|
| Priority | |
|
| Attachments | |
|
| Customization | |
|
| Search Engine Friendly URLs | |
|
| Theme |  |
|
| Fields Manager | |
|
| Internal Mail | |
|
| Access Control Level | |
|
| Staff Manager | |
|
| Staff Members | |
|
| Help Topic | |
|
| Knowledge Base | |
|
| Downloads | |
|
| Announcements | |
|
| FAQs | |
|
| Ban Email/User | |
|
| Ticket Overdue | |
|
| Visitor can Open Ticket | |
|
| Lock Ticket | |
|
| Internal Note | |
|
| Staff Transfer | |
|
| Department Transfer | |
|
| Activity Log | |
|
| Premade Message | |
|
| Time Tracking | |
|
| Merge Ticket | |
|
| SMTP | |
|
| Open Ticket via Email | |
|
| Domain Allowed | |
1 |
Screen Shots
Take a look on the screen shots of JS Support Ticket layouts
Admin
User
Version History
Here is the complete version history of existing version and latest version.
Versions
Features
1.2.5
Joomla 4. 1.2.4
Improve security. 1.2.3
Google chart error fix. 1.2.2
Component color(theme) update. 1.2.1
Missing div update. 1.2.0
Security fix release. 1.1.9
GDPR compatibility. 1.1.8
Security fix release. 1.1.7
Security fix release. 1.1.6
Security fix release. 1.1.5
Modern, beautiful and light design 1.1.4
Fix IE compatibility issues
Component image optimize
Supports SMTP as outgoing emails 
1.1.3
Improve update process
Add ticket merge feature
1.1.2
Cross-Site Request Forgery(CSRF) prevention
Mark ticket overdue based on priority
Ticket via email
1.1.1
Security bug fixed. 1.1.0
Improve user fields 1.0.9
PHP 7 bug fixed. 1.0.8
Admin CP improve 1.0.7
Bug fixed 1.0.6
Improve user fields
Report data can be export to csv
Basic reports for staff member
Attachment are available for internal note
1.0.5
New user fields
Quick stats for admin CP
1.0.4
Add RTL support
Security fix
Hide ticket attachment path
JS Support Ticket work now with Joomla time zone
Add ticket id format in configuration (random or sequential)
Add three more option in search (by department and by priority)
Add three more option in search (by staff, by department and by priority)
Search also search in meta keywords for FAQ, KB, downloads and announcement
1.0.3
Add new plugin (support icon)
Improve ticket via email
Improve department transfer emails
1.0.2
Improve user search
Set department as default
Improve ticket via email
1.0.1
Add ticket enforce delete
Improve language 1.0.0
Release free version
Release pro version
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