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JS Support Ticket Free for Joomla JS Support Ticket Free for Joomla Download now
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  • JS Support Ticket
  • JS Support Ticket Free for Joomla
  • JS Support Ticket Free for Joomla

    Version: 1.0.9 Last update: 06-Jul-2017 Created date: 04-Oct-2014 joomla 3 Total Downlaods : 11477

    Joomla most easiest help desk component.

    JS Support Ticket Free for Joomla

     

    responsive

    Notification and Auto Responder

    Js Autoz responder is the term used for acknowledgement email dispatched when a new ticket is created in help desk. User can configure it, and also modify the content as well as layout. Email notification send to the admin and user on certain action i.e reply ticket, close ticket etc.
    notification auto responder

    Priority

    Priority associated to the ticket defines the importance that is given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin can also define priority color in admin panel.
    porities

    Custom Fields

    Custom fields are required in scenarios, where additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. User can create different types of custom fields i.e text field, drop down, check box, date and text area.
    user field
    departments

    Unlimited Departments

    Create departments which can relates to the various business units in your firm. it can be sale, support, billing and etc. User can create multiple departments and select them when creates ticket.
    email tem

    Email Templates

    Customize the predefined email templates that is send to the users when alerts are set. Js support ticket offers to set alert message for once instead of wasting time on creating alert message for every time.
    attchments

    Attachments

    JS Support Ticket offers to its users to attach files or upload files from system. User can attach relevant files with messages.
    unlimited tickets

    Unlimited Tickets

    Js support ticket offers to create unlimited tickets from both front end and admin side. Admin can limit user ticket on email base.

     

    Features Free Version Pro Version
    Easy to Use tick image tick image
    Responsive tick image tick image
    Unlimited Tickets tick image tick image
    Notifications & Auto Response tick image tick image
    User Fields tick image tick image
    Departments tick image tick image
    Shortcodes tick image tick image
    Email Templates tick image tick image
    Priority tick image tick image
    Attachments tick image tick image
    Customization tick image tick image
    Search Engine Friendly URLs tick image tick image
    Multi-Language Supports 1 Unlimited
    Theme - tick image
    Field Ordering - tick image
    Internal Mail - tick image
    Access Control Level - tick image
    Staff Management - tick image
    Help Topic - tick image
    Knowledge Base - tick image
    Downloads - tick image
    Announcements - tick image
    FAQ - tick image
    Ban Email/User - tick image
    Ticket Overdue - tick image
    Visitor can Open Ticket - tick image
    Lock Ticket - tick image
    Internal Note - tick image
    Staff Transfer - tick image
    Department Transfer - tick image
    Activity Log - tick image
    Premade Message - tick image
    Open Ticket via Email - tick image
    Domain Allowed - 1

    Version 1.0.6

    • Improve user fields

    Version 1.0.5

    • New user fields

    Version 1.0.4

    • Add RTL support
    • Security fix
    • Hide ticket attachment path
    • JS Support Ticket work now with Joomla time zone
    • Add ticket id format in configuration (random or sequential)
    • Add three more option in search (by department & by priority)

    Version 1.0.3

    • Add new plugin (support icon)

    Version 1.0.2

    • Improve user search
    • Set department as default

    Version 1.0.1

    • Add ticket enforce delete
    • Improve language

    Version 1.0.0

    • Release free version

    The minimum requirements to run JS Support Ticket are:

    • CURL
    • Joomla 3.0 or greater
    • PHP 5.x
    • MySQL 4.2
    • PCLZIP Library
    • IE 8, Firefox, Chrome ...
    • 500px width

    We recommend:

    • CURL
    • Joomla 3.0 or greater
    • PHP 5.3
    • MySQL 5.x
    • PCLZIP Library
    • IE 9, latest firefox, latest chrome ...
    • 700px width