Everything a help desk runs on.
Customers open tickets their way, agents answer from one screen, and you set the rules. Every feature on this page is in JS Support Ticket Pro, with all 32 add-ons included.
Help that is easy to ask for.
Customers reach you the way they like, follow every ticket, and find answers on their own first.
Tickets their way
From the site as a member, as a guest without an account, or by sending an email.
Every ticket in view
A ticket list with search and sorting, and the full history of each ticket.
Answers first
Knowledge base, FAQs, downloads and announcements on the same site.
Attachments
Send screenshots and files with a ticket or a reply.
Private credentials
Share a login in a ticket without it showing in the thread.
Feedback
Customers rate the help when a ticket is closed.
Answer faster. Work as one team.
Agents act on tickets from one screen, hand them on without losing context, and reuse their best answers.
- Ticket actionsClose, print, edit, merge, lock or mark overdue.
- Assign and transferBetween agents and departments.
- Internal notesPrivate notes customers never see.
- Canned responsesSaved answers for common questions.
- Time trackingTime spent on every ticket.
- Internal mailMessages between staff inside the help desk.
- Merge ticketsJoin duplicates into one thread.
- Ticket historyWho did what, and when.
Your rules. Your colours.
Route tickets to the right people, set when a ticket is overdue or closes itself, and make the help desk look like your site.
- Staff, roles and permissionsAdd agents and decide what each role can do.
- Departments and help topicsRoute each ticket to the right team.
- PrioritiesAs many as you need.
- Overdue and auto-closeAutomatic or manual overdue rules, and tickets that close themselves.
- Custom fieldsUnlimited fields on the ticket form.
- Limits and bansCap open tickets per user, ban email addresses.
- Reports and exportDepartment, staff and user reports. Export tickets.
- Themes and languagesColour presets, translations and right-to-left.
Tickets by email. Replies that arrive.
Customers can write to an address you choose, and every message the help desk sends goes out on your terms.
Email piping
Emails to your support address become tickets, with no form to fill in. Set up one address or several.
Send through SMTP
Use your own mail server for reliable delivery.
Email templates
Edit every email: new ticket, reply, transfer, overdue, feedback and more.
Notifications
Customers, agents and admins hear about what matters to them.
Data requests
Users can ask for their data to be erased.
No add-on shopping.
Every Pro plan includes every add-on below, with plugins and modules to show the help desk anywhere on your site.
- Unlimited agents
- Guest tickets
- Unlimited departments
- Unlimited custom fields
- Unlimited priorities
- Email notifications
- Email templates
- Ticket actions
- Agent roles and permissions
- Ticket auto-close
- FAQ
- Help topics
- Max tickets
- Ticket overdue
- SMTP email
- Ticket history
- User options
- Plugins
- Modules
- Export
- Announcements
- Internal mail
- Private notes
- Canned responses
- Themes
- Feedback
- Knowledge base
- Merge tickets
- Email piping
- Time tracking
- Ban email addresses
- Downloads
Start free. Go Pro when your team grows.
The free version runs a complete help desk. Pro adds everything on this page, on the same site.