Answer your customers from your own Joomla site. They open tickets on the site or by email; your agents reply, assign, merge and close them from one screen.
Every Pro feature and add-on is in the plan. Choose how many sites the licence covers. Updates and help from the developers come with it, all year.
Every Pro feature, a year of updates and help, renews yearly. Cancel anytime.
Everything below is in JS Support Ticket Pro; the table further down shows what the free version includes.
The free version runs a complete help desk: unlimited tickets, departments, help topics and canned responses. Pro adds agents with roles, self-help, tickets by email and team reports.
| Feature | Free | Pro |
|---|---|---|
| For your customers | ||
| Unlimited tickets with attachmentsOpen from the site, follow every reply | ✓ | ✓ |
| Departments, priorities and help topicsTickets reach the right team from the start | ✓ | ✓ |
| Custom ticket fieldsAsk for the details you need, your way | ✓ | ✓ |
| Self-helpKnowledge base, FAQs, downloads and announcements | – | ✓ |
| FeedbackCustomers rate the help when a ticket closes | – | ✓ |
| For your agents | ||
| Reply, close, reopen and transferChange priority and move tickets between departments | ✓ | ✓ |
| Canned responsesSaved replies for the questions you answer every day | ✓ | ✓ |
| Agents with roles and permissionsAdd staff and decide what each one can see and do | – | ✓ |
| Assign and internal notesHand a ticket to an agent; notes customers never see | – | ✓ |
| Lock, overdue and mergeControl ticket state and join duplicates into one thread | – | ✓ |
| Time tracking and internal mailTime spent on each ticket; messages between agents | – | ✓ |
| For you, the site owner | ||
| Email templates, themes and translationsEvery email, the colours, the language | ✓ | ✓ |
| Overall reportTicket activity at a glance | ✓ | ✓ |
| Team reportsStaff, department, user and satisfaction reports | – | ✓ |
| Tickets by emailEmail to your support address becomes a ticket | – | ✓ |
| Export and email bansExport tickets; block addresses that abuse the desk | – | ✓ |
| Updates and supportA year of Pro updates and help by support ticket | – | ✓ |
JS Support Ticket 1.2.9 runs on Joomla 4, 5 and 6.
Buy a plan, then paste your activation key in the Pro Installer inside Joomla. It adds every Pro feature and add-on on the same site, and your tickets stay. The upgrade guide shows each step.
Yes, in Pro. You decide in the settings whether visitors may open tickets, and whether they see a captcha.
Yes, in Pro. Emails sent to your support address become tickets, and replies by email are added to the thread.
Yes. The WordPress edition is called JS Help Desk and has its own site, jshelpdesk.com.
JS Support Ticket keeps working on your site. You stop getting new versions and support until you renew.
Yes. Open a ticket from your account and we move the key to the new site.
The free version installs in a few minutes. Upgrade to Pro when your team grows.